A store has to look the same at 9am on Monday as it did when the area manager walked it on Friday, whatever the weekend's footfall.
Most of the dirt comes in through the door: grit and rainwater tracked over the entrance matting and down the main aisles, so entrances and walkways need the most attention. The heaviest cleaning is done before opening, when floors can be machine-scrubbed, fitting rooms reset and glass cleaned with no customers in the way. Stockrooms and back-of-house areas are where standards slip first, and cardboard or kit left in a walkway is also a fire-safety problem. In shopping centres, the centre's own rules decide when deliveries, bins and cleaning machines can move. For a chain, the test is consistency: the same standard in every store, checked the same way. We plan each store around its trading hours, its floors and its busiest weeks, from Christmas to the sales.
Store cleaning quotes often look cheaper until the extras arrive. Here is what each store gets from us, beside the usual offer.
Other Providers
We clean shops across London, from Oxford Street and Regent Street to local high streets in every borough inside the M25, so a chain can put all its London stores under one cleaning contract. An area manager with ten stores needs one person who owns the whole estate: a named contract manager covers all your stores, and each store has its own site manager who knows its layout and its manager.
A chain needs proof that every store meets one standard, not a note saying the cleaners came. So every store gets an identical audit, and the scores can be read across the estate.
Every store gets the same checklist: entrance and matting, shop floor, fitting rooms, tills, stockroom, staff room and washrooms. The store manager sees the scores as well as you, and you sign each audit off.
A failed fitting room or a dusty stockroom becomes an open item with an owner. When the same fault turns up in three stores, it shows across the estate instead of sitting in one shop's emails.
Larger contracts also get a monthly review with their account manager, covering quality across the stores, spend and environmental reporting, so problems are dealt with before they reach a store visit.
1,000+
95%
92%
We charge retail cleaning by the hour, worked out from each store's floor area, floor types, trading hours and how much cleaning is needed during the day. For a chain, each store is priced on its own size and hours.
Store deep clean prices from:
£34
per hour
Machine scrubbing of entrances and aisles
Booked after closing or before opening
Fitting rooms and stockroom included
Daily store cleaning from:
£20
per hour
Finished before your doors open
Kit, products and uniforms in the price
Each store checked against one list
Shop window cleaning from:
£21
per hour
Display glass, both sides
Timed around window changes
Glass doors and balustrades too
Partnering with Bayleaf for our housekeeping services has made a notable difference.
Their attention to detail and commitment to excellence elevate our guest experience to new heights.
Site Manager
W Hotel
The BFM team understand our culture and values, which is what sets us and them apart.
Their experience and unrivalled service delivery has helped out people and business to deliver class-leading customer experience and helped our clients to achieve amazing things too. I highly recommend them.
CEO
Uncommon
Bayleaf FM support and invest in their cleaners ensuring they are all rewarded and acknowledged for their efforts.
They consistently deliver ensuring the highest standards are met at all times, with the added benefit of working with people that you can trust.
Director of Construction
Serpentine Galleries
BFM’s attention to detail and commitment to maintaining the highest cleaning standards within our flagship St James’s Street store truly sets them apart.
I highly recommend them to any premium retailer seeking a company that goes the extra mile.
F&B Manager
Holland & Holland
Stores usually book three services from us, in this order: the daily clean, the shop windows, then periodic floor care.
A daily store clean covers the entrance and matting, the shop floor, fitting rooms, till points and counters, the stockroom, staff room and washrooms. Most of it is done before opening; in larger stores a cleaner stays on through the trading day for spills, washrooms and the entrance in wet weather.
Shop windows pick up fingerprints, rain spots and street dirt every day, and a shopper sees them before anything else. Our own window cleaners do the display glass on both sides, with glass doors, balustrades and internal partitions, timed around window changes and opening hours.
Shop floors range from vinyl and ceramic tile to polished concrete, timber and stone, and each needs its own method. Entrances and main aisles wear fastest, so they are machine-scrubbed more often than the rest. Periodic deep cleans and polishing happen out of hours, and the floor is dry before the first customer walks in.
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A retail cleaning contract covers the entrance and matting, shop floor, fitting rooms, tills and counters, stockroom, staff areas and washrooms, cleaned before the store opens. Entrances and main aisles need the most work, because grit and rainwater come in through the door. Machine scrubbing is done while the floors are empty. Window cleaning, floor care and deep cleans are added as each store needs them, all under one contract for the chain; the price includes the materials and uniforms we bring.
Yes. Stockrooms, staff rooms, kitchenettes and washrooms are part of every retail store clean, and they are audited like the shop floor, because a dusty stockroom or a tired staff room is what an area manager finds on a surprise visit. Floors are swept and mopped, surfaces wiped, and rubbish removed. Stock stays where the store puts it. The cleaner works around shelving and delivery boxes, and a failed item on the audit stays open against that store until it is closed.
Still need help? Email info@bayleaffm.com
Yes. Most shop cleaning is finished ahead of trading, once floors can be machine-scrubbed and fitting rooms reset without customers in the way. The store is then ready for the first shopper, whatever the weekend's footfall was. Stores that trade late, or that sit inside a shopping centre, are cleaned after closing or to the centre's access rules, such as loading-bay times and security sign-in. Late and out-of-hours cleans are routine for us, so the hours follow the store's trading pattern rather than the other way round.
Our cleaners empty the bins and take the bags and flattened cardboard to the shop's collection point, which is the store's own bin store or the shopping centre's waste area. The collections themselves are managed through our waste partner, to the store's schedule or the centre's collection times. Cardboard builds up fast in a store that takes deliveries, so it is cleared as part of the daily clean rather than left to block a stockroom or a back corridor. Bayleaf does not collect waste itself.
Still need help? Email info@bayleaffm.com
Yes. A chain gets one agreed specification, and every London store is checked against one checklist: entrance and matting, shop floor, fitting rooms, tills, stockroom, staff room and washrooms. The scores can be read side by side, so an area manager sees which store slipped this week and plans visits around it. One contract manager can cover the whole chain, so there is one person who owns the stores and one place to raise a problem, rather than ten separate conversations with ten local cleaners.
Yes. Independent and luxury shops have their own boutique cleaning page, because the work differs: a smaller space, more glass, mirrors and display surfaces, and a small team that returns to the same shop. A store chain or shopping-centre unit is organised around the estate, with one contract and the same audit in every store. Which page fits depends on whether you run one shop or many. If you run a single boutique, the boutique page describes how that is cleaned.
Still need help? Email info@bayleaffm.com
Reviewed by Jorge Hernandez, Operations Director, Bayleaf Facilities Management.
First published 21 March 2025 · Last updated 15 October 2026
Bayleaf FM has cleaned London commercial property since 2001. ISO 9001:2015 and ISO 14001:2015 certified under Citation certificate 460282024, valid to 13 August 2028.